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Existing AIG Customers

Policy Documents

If you're an existing Chill Insurance customer with a travel insurance policy underwritten by AIG you can find links to relevant policy documents below:

If you have any queries regarding your policy you can get in touch with our team on 1800 303 409.

AIG Helpline prior to travel


Phone: 1800 303 409

E-mail: travel.ie@aig.com

Phone lines are open Monday to Friday between 9.00am and 5.00pm (excluding Bank Holidays)

Emergency Medical Assistance – AIG Assistance Services


Phone: +44 (0) 1273 723 146

Email: uk.assistance@aig.com

Phone lines are open 24 hours a day, 7 days a week.

Claims – AIG Claims Services


AIG Claims Service

OSG Travel Claims

Merrion Hall, Strand Road, Dublin 4

Phone: (01) 261 1540

E-mail: travel@osg.ie

AIG Claims Services are open Monday to Friday between 9.00am and 5.00pm (excluding Bank Holidays). Claim forms can also be downloaded from www.osg.ie/resources/claim-forms

At Chill Insurance we're now offering new travel insurance policies with improved benefits. If you need to renew or buy a new policy, get started by getting a quote.