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Existing AIG Customers

Policy Documents

If you're an existing Chill Insurance customer with a travel insurance policy underwritten by AIG you can find links to relevant policy documents below:

If you have any queries regarding your policy you can get in touch with our team on 1800 303 409.

AIG Helpline prior to travel

Phone: 1800 303 409


Phone lines are open Monday to Friday between 9.00am and 5.00pm (excluding Bank Holidays)

Emergency Medical Assistance – AIG Assistance Services

Phone: +44 (0) 1273 723 146


Phone lines are open 24 hours a day, 7 days a week.

Claims – AIG Claims Services

AIG Claims Service

OSG Travel Claims

Merrion Hall, Strand Road, Dublin 4

Phone: (01) 261 1540


AIG Claims Services are open Monday to Friday between 9.00am and 5.00pm (excluding Bank Holidays). Claim forms can also be downloaded from

At Chill Insurance we're now offering new travel insurance policies with improved benefits. If you need to renew or buy a new policy, get started by getting a quote.