Cookie Policy
We use cookies to give you the best possible online experience and help our marketing efforts. By continuing to browse, we'll assume you're happy for your browser to receive all cookies from our website. See our cookie policy for more.

Cookie Policy

Keeping Your Data Secure

Cookies and what they do

Cookies are text files containing small amounts of information which are downloaded to your device when you visit a website. Some cookies are only placed on your device for the time you are browsing the website. Others may be stored on your device and sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user’s device.

Cookies are commonly used by websites to remember some aspect of your current or previous visit. This could include things like the choices you’ve made or preferences you’ve chosen during your visit. Websites commonly do this in order to improve or tailor your current and future visits to that site or other related sites.


Chill Insurance and cookies

Our policy is to use cookies only to improve the way we do business with you or when they’re essential to the way our website works. Where possible, we have ensured to not collect your personal data. However some performance and functional cookies required for providing quotes will use personal data which you have entered. In addition, advertising and targeting cookies use profiling in some cases.

The types of activities we may use cookies for are to:

  • Store details that help you to manage accounts and policies online, such as user login details
  • Find out how people use our sites, such as how often they visit, which pages they go to, and which links they click on, so that we can improve our sites.
  • Help us to provide relevant information, such as details of products, services and other information that you may be interested in
  • Store information about which media players you use so that any video content appears correctly

We use cookies to:

  • Collect information that will help us to distinguish visitors, to understand visitors’ browsing habits on our website and to improve their experience.
  • Compile statistical reports on website activity e.g. numbers of visitors and the pages they visit.
  • Collect information that will allow us to tailor advertising to make it more relevant for you, based on your previous interactions with our website.
  • Remember information about you when you visit our site. Some of the cookies are essential in order to provide our services to you.

Categories of cookies

Below, we have set out the four categories of cookies that we use on our website and what they are used for. These cookies are:

Strictly necessary cookies

These cookies are essential for our online services and tools to work. They collect or record information that we need to make our site work.

Functionality

These cookies are required for basic site functionality and are therefore always enabled. They help make our online quote and sales functions possible as well as providing security checks and conforming to regulations. They also allow certain pieces of information about your visit to be remembered.

Performance

These cookies allow us to improve our website’s functionality by reporting how users interact with our website and providing alternative versions of web pages to improve user experience. In some cases, these cookies improve the speed with which we can process your request and allow us to remember site preferences you have selected. Turning off these cookies may result in poor experience and slow site performance.

Targeting and Advertising

Advertising cookies (of third parties which may also include social media companies) collect information to help better tailor advertising to your interests, both within and beyond our website. In some cases, these cookies may involve the processing and/or profiling of your personal data. Refusing these cookies may result in seeing advertising that is not as relevant to you.

There are two types of cookies on our websites which fall under the above four categories of cookie:

Session Cookies

A session cookie exists only while the user is reading and navigating the website. This type of cookie expires as soon as you exit the browser you are using to view our website.

Persistent Cookies

A persistent cookie will outlast a user's session. This could be used to record a vital piece of information such as how the user initially came to this website or to record details about the last browsing session on the site. For this reason persistent cookies are also called tracking cookies.

Cookies can also be classified by the parties which place cookies on your device:

First Party Cookies

These cookies are set by the web server (Chill Insurance) of the visited and share the same domain.

Third Party Cookies

Third party cookies are not related to or controlled by Chill. Third party cookies are used by our business partners such as Google Analytics which use cookies in order to provide meaningful reports about site visitors.

Cookie details

Cookie Name Purpose Session or persistent Expiry Period Cookie Type
_vis_opt_s Determines if user is new to website or returning. Persistent 100 days or for the life of an AB test Performance
_vis_opt_test_cookie Detects if cookies are enabled on browser or not so that VWO can function Session Functionality
_vwo_sn Records users' s sessions and stores in VWO dashboard for analysis of user behaviour by Chill Session Performance
_vis_opt_out Detects if user is part of any ongoing AB tests executed by VWO Persistent 10 years Performance
_vwo_uuid Generates unique ID for each user s for report segmentation purposes Persistent Lifetime of AB test Performance
_vis_opt_exp_EXPERIMENT_ID_split Enables a Split URL test to take place Persistent Lifetime of AB test Performance
_vis_opt_exp_EXPERIMENT_ID_combi Ensures users see same combination of changes on return visits Persistent Lifetime of AB test Performance
_vis_opt_exp_EXPERIMENT_ID_goal_GOAL_ID Generated if the goal of an experiment is actioned by user Session Performance
_ga Distinguishes users Persistent 2 years Performance
_gid Distinguishes users Persistent 24 hours Performance
_dc_gtm Used to throttle request rate to analytics server at times of high traffic Persistent 1 minute Functionality
_gac_property-id Used to contain information on how user found the website Persistent 90 days Performance
fr Used to report and profile users Persistent 2 months Advertising
ff20587331b16f2248437c0824575bf6t Website performance monitoring Session Performance
33556bc814ecb2c2fca954e9808125c0 Required by CMS Strictly necessary
9d3b0dc6b349847f69288e983f75458b Joomla Framework Cookie Session cookie 1 year Strictly necessary cookies
quoteId It is used as unique quote identifier for each customer session Session cookie N/A Strictly necessary cookies
ai_user N/A N/A Other
__RequestVerificationToken It is used as unique session identifer for security purposes Session cookie N/A Functionality cookies
Fingerprint Distil security cookie for fingerprint and identify bots Persistent cookie 24 hours Functionality cookies
D_HID Distil security cookie for fingerprint and identify bots Persistent cookie 72 hours Functionality cookies
D_IID Distil security cookie for fingerprint and identify bots Persistent cookie 72 hours Functionality cookies
D_SID Distil security cookie for fingerprint and identify bots Persistent cookie 24 hours Functionality cookies
D_UID Distil security cookie for fingerprint and identify bots Persistent cookie 24 hours Functionality cookies
D-ZID Distil security cookie for fingerprint and identify bots Persistent cookie 24 hours Functionality cookies
D_ZUID Distil security cookie for fingerprint and identify bots Persistent cookie 24 hours Functionality cookies
ValidateSessionToken It is used to verify the customers before make a payments Persistent cookie 24 hours Strictly necessary cookies
ValidateSessionToken It is used to verify the customers before make a payments Persistent cookie 24 hours Strictly necessary cookies
ASP.NET_SessionId .net user interaction with the website Session cookie N/A Strictly necessary cookies
netreflector Is a component that analyses software created on the .NET framework Persistent cookie 1 month Functionality cookies
ASP.NET_SessionId .net user interaction with the website Session cookie
visited It is used in Relay CV QQ permance Session cookie 1 year Performance cookies
visited It is used in Relay CV QQ permance Session cookie 1 year Performance cookies
SupportCookies It is used in Relay CV FQ to check if user browser support cookies Session cookie N/A Functionality cookies
__RequestVerificationToken_Lw__ .net user interaction with the website Persistent cookie N/A Strictly necessary cookies
ASP.NET_SessionId .net user interaction with the website Session cookie N/A Strictly necessary cookies
affiliateid N/A Session cookie 24 hours Functionality cookies
ASP.NET_SessionId .net user interaction with the website Session cookie N/A Strictly necessary cookies

Accepting, deleting, and how to turn off cookies

Most web browsers will accept cookies by default, but if you would prefer we did not collect data by this method, you can disable this function within your browser settings. If you want to delete any cookies that are already on your computer, please refer to the instructions for your file management software to locate the file or directory that stores cookies.

You can turn off cookies in your browser settings. If you do turn them off, it is important to remember that you may not be able to use all of the services on our website. Below are links which provide instructions on how to do so in popular browsers:

You can find out more about turning off cookies at the independent website www.allaboutcookies.org.


Google Analytics Usage

This website uses Google Analytics as a reporting tool (performance cookies) and for some advertising functions (targeting and advertising cookies).

If for whatever reason you do not wish Google Analytics to record such activity based on your data contribution you can opt out of Google Analytics. To do so visit: https://tools.google.com/dlpage/gaoptout/