Know Your Flight Rights

What To Know If Your Flight Is Cancelled

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As you plan your travels, the last thing you want to hear before you depart is that your flight has been cancelled. Under EU law, you have certain rights that air carriers are obliged to cater for. In this blog, we explain where you stand in the unfortunate event that your flight has been cancelled.

Traveller Rights

The Commission for Aviation Regulation in Ireland is responsible for enforcing European laws which protects your rights as a passenger in the event of a flight cancellation.

If your flight is cancelled, your air carrier must provide you with the choice between;

  1. re-routing as close as possible to your original departure time;
  2. re-routing at a later date; or
  3. a refund on your unused flight ticket

Your entitlements depend largely on when you were notified of the cancellation.

Less than 7 Days Notice

You are not entitled to compensation where you choose option 1 and your re-routed flight departs no more than 1 hour before the original departure time and arrives no more than 2 hours after the original arrival time. Compensation is also not applicable where the cancellation was caused by extraordinary circumstances – such as delays caused by political instability, weather conditions preventing flight, security risks and strikes affecting the operation of the air carrier.

If you choose option 1 and your re-routed flight is outside the time-frames mentioned above then the air carrier must provide you with care and assistance while you wait for the later flight. Care and assistance consists of;

  • meals and refreshments
  • hotel accommodation (where overnight stay is necessary)
  • transport between the airport and the hotel
  • 2 telephone calls/faxes/emails
  • If the air carrier does not provide you with reasonable care and assistance, you should keep your receipts safely as they can be used later to claim for reimbursement.

    Cancellations Between 7 Days And Two Weeks

    Compensation is not applicable in cases where you choose option 1 and your re-routed flight departs no more than 2 hours before the original departure time and arrives no more than 4 hours after the original arrival time. If your rescheduled flight is outside of these time frames, you are entitled to compensation unless the air carrier can prove the cancellation was caused by extraordinary circumstances.

    Cancellations With More Than Two Weeks Notice

    If you receive notification of the cancellation with more than 14 days notice, you are not entitled to any compensation from the airline carrier.

    Disputes and Further Information

    If you have a dispute in relation to your claim for compensation, you should refer your complaint to the Commission for Aviation Regulation in Ireland. To learn more about your rights with regards to cancelled flights and delays, visit Flight Rights.


    Added Protection

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