Buying A Policy
How can I buy a travel insurance policy?
What ages do I put down when getting a quote?
How can I pay for my travel insurance?
You can pay for your travel insurance using a credit or debit card, or by cheque. We accept the following credit and debit cards:
- VISA Debit Card
- Laser Card
Payments by credit or debit card are instant but may take time to show on your statement.
When should I start my travel insurance?
I can't find a policy that's suitable. Are you able to advise me?
Can children aged under 18 be covered on their own policy?
I am having trouble paying online. Can you help me?
If you are having trouble paying for your travel insurance online, make sure you check all of your personal and payment details. Ensure you have selected the correct card type and entered your full card number. Check the expiry and/or valid from date has been entered correctly. Also, make sure you have entered the correct security code (CVC). This code is the last three digits shown on the back of your card over the signature strip.
If you are still having problems processing your payment, please contact us on 01 279 9989.
What are my cancellation rights?
Once you have purchased your travel insurance, subject to the condition detailed in the note below, you are entitled to a 14 day cooling-off period. If you contact us within this cooling-off period, you are entitled to a full refund of your travel insurance policy, provided you have not travelled or made any claims on the policy. To cancel your travel insurance and claim your refund, you will need to contact us in writing or by e-mail.
To cancel by e-mail, send your request to firstname.lastname@example.org.
To cancel by post, send a letter to: Customer Service Department, MAPFRE ASSISTANCE Agency Ireland, 22-26 Prospect Hill, Galway