I haven’t received the final rental invoice from the car rental agent, what should I do?
You should receive the final rental invoice as soon as you drop the rented vehicle off. If you haven’t received the final invoice at drop-off, please contact the car rental agent directly.
I received an email from your fraud department – what should I do?
The fraud department protects your personal information against unauthorised access and disclosure. We are working closely with law enforcement organisations to prevent online criminal activity and to ensure the security of our booking engine. In some cases you may be contacted by our fraud department regarding a security check if there is any inconsistency in your booking details/ history. Should this happen, please contact us immediately in order to validate your details and process your transaction securely.
How do I get a VAT invoice?
If you require a VAT invoice for your rental, please request this directly from your rental provider when returning your vehicle. Cartrawler cannot provide VAT invoices. We can provide you with a payment receipt, but this will not constitute an invoice for VAT purposes.
Can I book without a credit card?
Yes. You can make a booking without a credit card. Please note that even if you choose to pay by debit card, you will have to provide a valid credit card in the driver’s name at the time of pick-up. This is because the rental agent requires a credit card from which to take the rental deposit. Credit cards accepted for pick-up are MasterCard, Visa, and, in some cases, American Express.
When will I have to pay for the rental?
- Prepaid Deposit – Pay an amount now to secure the vehicle and the balance of the car rental booking is taken 7 days before the pick-up date.
- Part Paid – Pay a small deposit at the time of booking to secure the vehicle and pay the balance at the time of pick-up at the car rental desk.
- Pre-Paid – Pay the full amount for the vehicle at the time of booking.
- Post-Paid – Confirm the vehicle without payment. The balance is paid in full at time of arrival at car rental desk.