I think I have been overcharged for fuel by the car rental agent
If you feel that you have been overcharged by the car rental agent at the rental desk or after drop-off, please contact us via the online portal so we can investigate your case. You can access the online portal via the 'Manage Booking' link on your voucher. Here, click on the Customer Support tab on the left to report the issue.
How much will I need to pay for fuel?
The fuel policy is determined by the car rental agent and in most cases is also dependent on the rental duration. There are different types of fuel policies and we will clearly state which one applies at the time of booking. The most common fuel policies are:
- Pick up full, return empty – Your vehicle will be supplied with a full tank of fuel and can be returned empty. On pick-up, the rental agent will charge you for a full tank of fuel. The price per litre charged by the rental agent may be higher than the price at the local service station. Fuel charges are payable at the rental counter. There is no refund for unused fuel.
- Pick up full, return full – Your vehicle will be supplied with a full tank of fuel. To avoid incurring fuel charges you will need to return it full. You may be required to leave a fuel deposit reserved on your credit card that will be released when you return the car full. Missing fuel will be charged on your return. Please note that the price per litre charged by the rental agent may be significantly higher than the price at the local service station. Fuel charges are payable at the rental desk unless otherwise stated. This fuel policy may also be referred to as Pick up quarter full, return quarter full or Pick up half full, return half full.
- Pre Purchase Fuel with Partial Refund – Your car will be provided with a full tank of fuel for which you will need to leave a deposit at the rental desk. Upon return of the car you will be refunded for the unused fuel and charged an admin fee. Please find the fuel admin fee charge in the above paragraph . The admin fee is non-refundable regardless of the amount of fuel upon return. The admin fee may fluctuate depending on car rental supplier.
We recommend checking the policy details during the booking process under Rental Conditions to avoid unexpected charges.
Can I change the fuel policy?
Unfortunately this is not possible as the car rental agents determine their fuel policy individually.