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Car Hire

Booking Process

Can I change my booking?

Yes, you can easily change your booking details. Simply visit the Amend/Update Booking section of our online portal. Please note that amendments can take up to 48 hours to be processed, depending on the nature of the amendment. In some cases we might need to get in touch with you regarding your request, so please include a valid email address or phone number with your booking. We do not charge an administration fee for changing or amending bookings, but, depending on the nature of the changes you want to make, additional cost might occur. For example, in cases where the date needs to be changed we cannot guarantee the same price as originally quoted.

My booking status is “provisionally confirmed” – what does this mean?

If you receive information that your booking has been provisionally confirmed, this means that we experienced some difficulty trying to charge the card you provided. This might be due to you providing us with incorrect card details, having insufficient funds on your card, your bank not authorising the transaction due to a limit on the card etc. If your booking status is set to provisionally confirmed, we will contact you via email to reprocess the transaction and confirm your booking.

Can I rent a car if I’m under 25 or over 75?

Yes, most car rental agents have a minimum age limit of 21 years for rentals. However, requirements may vary depending on the car rental agent and destination country. Please note that there may be additional charges if the main driver is under 25 or over 75 years old to cover the extra insurance cost. Any additional fee will be mentioned at the time of booking under summary of charges before you confirm the booking.

Can I rent a car with a provisional driving licence?

No, unfortunately the car rental agents we are working with don’t accept provisional driving licences. You must hold a full driving licence to rent a car.

I haven’t received my booking confirmation – what should I do?

Once you complete your booking, we will send you a confirmation within 48 hours via email. Please check to see if the email accidentally went into your email spam folder. If you haven’t received the confirmation email, please let us know via the online portal.

Why do I need to enter my flight details?

By providing your flight number, the car rental agent at the pick-up location will have your up-to-date arrival time. They will also be informed of possible delays. This will help secure your reserved vehicle in case of a flight delay. Some agents only confirm a reservation if a flight number is provided. If this applies to your rental, we will contact you separately.

Can I choose a specific car rental agent?

In most cases, the name of the car rental agent is displayed within the search results. In some instances the car rental agent is not displayed within the search results and can ONLY be confirmed after the booking.

My booking status is “on request” – what does this mean?

This means that we still have to confirm the availability of the vehicle with the car rental agent. Once confirmed, we will send a booking confirmation. In cases where the requested vehicle is not available, we will contact you to advise you on other options. 99% of all our reservations are confirmed, but you can still cancel your reservation free of cost at this stage via our online portal.

My booking status is “denied” – what does this mean?

This means that, unfortunately, the car rental agent could not confirm the availability of the requested vehicle. If your reservation has been denied by the agent, we will contact you to discuss alternative options. If we cannot contact you, we will set the status of your reservation to “denied”. To re-book, simply select a vehicle and required dates on our website. If you have already paid a deposit and we are unsuccessful securing the requested vehicle, we will refund the deposit to your credit card immediately.

Can I place more than one booking at a time?

Unfortunately, you cannot book two cars in the same booking process, as each vehicle booked has its own reference number and rental agreements. Please note that if you have booked several vehicles on the same date with a single car hire company, bookings must be made under different driver’s names. As long as you book each vehicle separately, however, you can book as many rentals at a time as you want. For more information, please contact us with your specific query.