Home Protect Policy FAQ's

Home Protect is a 24-hour 365 days a year emergency service, designed to help you in the event of a household emergency.

Examples

• If a pipe bursts Mapfre will locate and dispatch a plumber.
• Should you lose your keys Mapfre will organise a locksmith to gain entry.
• If your external doors or windows are damaged due to a break-in or storm which leaves your home insecure, Mapfre will organise the appropriate trade person to render the property safe and secure.

How does Home Protect work?

In the event of a Home emergency simply dial the Freephone number (1800 49 29 49) and in the event of property damage Mapfre will arrange for a suitable trades person to be dispatched to assist you in your emergency. Mapfre will pay for the first €200 (plus VAT) of your emergency up to a maximum of three claims per year.

Is there any additional cost that I have to pay?

Yes, only if the amount of the call out exceeds €200 (Plus VAT). However, the event may be covered by your Home Insurance policy. This emergency cover is designed to do what it says on the tin 'to help you at the time of your emergency'. Further work beyond the emergency may be necessary and you may need to make separate arrangements with your insurance company/builder.  

Guarantee

Any permanent work that is carried out on our behalf in respect of the emergency is covered for a period of 12 months. However, in the majority of emergency cases the work carried out is temporary eg fixing slates to a roof in the middle of a storm.

Are the builders assessed?

All the builders on our network are checked by Ireland Assist Ltd to ensure that they carry adequate insurance and are suitable to work in your home.

Does it cover medical emergencies?

The Home emergency service is designed for emergency property repairs to your home but we also have an essential service helpline for other personal emergencies.

What is the credit card emergency service?

The credit card helpline operates 24 hours a day, 365 days a year. In the event of your credit /bank cards being stolen or lost call us on the Freephone number (1800 49 29 49) to obtain your bank's emergency phone number. When you are in a situation like this you might not have access to the bank's emergency number as they are printed on the back of the card.