Breakdown Assist Policy FAQ's

Motor breakdown assistance is an emergency & breakdown recovery service. It is there to assist you in your time of need. The choice of assistance supplied depends on the options available to the rescue provider at the time of the request for assistance.

You should be aware that the cover provided will be at our discretion as not all options are available to us at all times. For example, car hire in a rural area may be impossible to obtain in the early hours of the morning.

Are there any obstacles to availing of breakdown assist?

Alterations to suspension levels and the addition of body skirts may hinder the ability to provide motor benefits. Cover is not provided for vehicles which are more than 10 years old.

Is there a policy excess?

No, there is no excess on the breakdown assist policy.

What happens if my car cannot be repaired at the side of the road or at the nearest repairer?

Mapfre can arrange for alternative transport to enable you to continue your journey. In the event of your car being immobilised as a result of an accident, electrical or mechanical breakdown, fire, theft, any attempted threat, malicious damage, punctures that require assistance, lost keys, stolen keys, keys broken in the lock or locked in the car, Mapfre will arrange and pay for the benefits set out thereafter.

Labour

The cost of call out and up to one hour's labour charged by a repairer at the roadside or at your home provided the repair is carried out in situ and not at the repairer's premises.

Completion of journey Ireland

If repairs cannot be made in situ, and your car has broken down away from home, Mapfre can arrange and pay for:

• Onward transportation for you and your passengers home or to your intended destination within the territorial limits.
• Use of a replacement car for up to 48 hours while repairs are carried out.
• Overnight accommodation for one night only while repairs to your car are in progress, subject to maximum value of €40 per person and €200 in total.

Message relay

Mapfre will pass on two urgent messages for you. In the event of the car being repaired they will provide the cost of public transportation for you to collect  your car. In the event of the theft of the your car, which has been reported to the Gardai and the insurance company, and not recovered within 24 hours, Mapfre will provide a replacement car for up to five days or to when your car is recovered, whichever is soonest.