Bicycle Insurance Policy FAQ's

Frequently Asked Questions

Does the Chartis bicycle insurance policy carry an excess?: Almost all insurance policies include a policy excess. Our policy excess is €75. This is the first part of any claim you might make which you have to pay yourself.
Can I opt to pay a higher voluntary excess?: No, the policy excess of €75 is standard and there is not an option to select a higher or voluntary excess.
What amount should I insure my bicycle for?: You should insure your bicycle for its current replacement value as new. The sum insured should include the value of any fixed accessories (including VAT).
Are there any bicycles that cannot be covered under the policy?: Bicycles over 5 years old cannot be covered.
How many bicycles can I cover?: You can cover up to 5 individual bicycles with an individual or total value not exceeding €5,000. If your bicycle(s) exceed this value, you must get approval from underwriters before cover is granted.
Can I get instant bicycle insurance?: Yes. Cover can start immediately, once payment is accepted and authorised online. We currently accept laser cards and credit cards. If the premium is over €300 we offer a Direct Debit facility.
If I change my mind and cancel my bicycle insurance policy, will I get a full refund of premium?: You have 15 days to change your mind and cancel your policy which is referred to as a 'cooling off' period. A full refund of premium will be given provided you have not made a claim under the policy during this 'cooling off' period. Please see the online policy document for full policy details.
Can I pay my bicycle insurance by installments online?: We offer a direct debit facility for premiums over the value of €300.
Is my bicycle covered away from home or abroad?: Yes. Your bicycle is automatically covered in the Republic of Ireland, Northern Ireland, Great Britain, the Isle of Man and the Channel Islands. Cover is also extended to the European Union for 30 days any one trip and up to 90 days in total in any one policy term.
Is their a specific type of bicycle lock I must have?: Yes, you must have a Sold Secure approved lock. We have the listing of Sold Secure Approved locks displayed on our website.
Is my bicycle covered for theft if it is not locked?: Specific security requirements are necessary for cover to apply. Please see the online policy document for further details.
Are tyres, fixed accessories and wheels covered for theft?: These items are covered only if the insured bicycle has been stolen at the same time.
Is my bicycle covered under my home insurance policy?: Usually the answer to this question is No, as all home insurance policy wordings differ. You will need to contact your home insurance provider to discuss this further.
Does my bicycle insurance cover my bicycle whilst in my garden shed and/or garage?: Yes, subject to security requirements. Please see the online policy documents for full details.
What is covered under replacement bicycle hire?: Within the Republic of Ireland, the insurer that we have selected (Chartis) will pay for the reasonable cost of the hire of an alternative bicycle from a recognised reputable bicycle dealer whilst you are awaiting repair or replacement of your insured bicycle, but your claim must be approved.
What to do in the event of a claim?: Contact Chill Insurance on 1890 30 20 20 within 48 hours of an insured incident to obtain a claim form complete, sign and return the claim form with the appropriate documents as requested by us which may include receipts for your bicycle, medical bills and a Garda Report Form. The claim form and accompanying documents must be returned to us within 30 days of making the original claim.
Is insurance cover provided for all my bicycles?: No, you must specify each bicycle you wish to cover. You can cover up to 5 individual bicycles with an individual or total value not exceeding €5,000. If your bicycle(s) exceed this value, you must get approval from underwriters before cover is granted.
If friends come to stay for the weekend, is their bicycle covered under my bicycle insurance?: No. The bicycle insured must be owned by you, the policyholder, and listed on the policy.
Can I insure my child's bicycle?: Yes, if your child is permanently residing in your home, his/her bicycle can be insured provided you, the policyholder, are his/her parent or legal guardian and you must specify each bicycle you wish to cover.
Am I covered for bodily injury if I have an accident and fall off my bike?: Yes, you are covered under the Personal Accident section of the policy for various types of bodily injury. Please see the online policy document for further details.
Is racing or competition covered?: No, this cover should be arranged through your cycling club.
Is it safe to input my credit card details on-line?: Yes, we use the latest in encryption technology through SSL which guarantees that any personal information or credit card details that you have input on our website is protected. On-line purchase could not be made safer. If, however, you do not feel comfortable with entering your card details on-line and you would like to speak with one of our Insurance agents, please call us on 1890 30 20 20 or 01 4003400 and we will take all your details over the phone.