Customer Feedback
At Chill Insurance we value our customers
experience. We develop and improve upon our business based on
the feedback and suggestions we receive. We have tried to
ensure that Chill Insurance is not an organisation that is
difficult to contact, that our customers are listened to. With that
in mind we have a simple and easy to fill feedback form (click
here) and let us know your thoughts. Or you can call
our dedicated customer service department on 1890 30 20 20/ 01
4003400.
Our Customers Say...
I am a trainer in a large call
centre and the main part of my job is to train staff on customer
service and call handling techniques. Because of my job, I would
consider myself to be quite particular in my expectations with
regard to the service I receive when dealing with a call centre.
Therefore, I do not let the opportunity pass when I deal with
someone who gives an exceptional service. The service I received
from Chill was by the far the best and I attribute that mainly to
Alison. She was pleasant, professional and engaging.
Linda Byrne
I have to recommend Chill.ie for insurance. A guy called me
there and I got policy for €429 fully comprehensive. Axa were
quoting me €908 this year for both me and Dave, what a nightmare!
Anyway the best quote I got was for €492 so happy days! Nearly a
€500 saving. Nice one Chill.
Audrey Clarke
I logged onto Chill after receiving my renewal notice from my
insurance company. I was amazed at the savings and very happy to
discover that they offered a direct debit facility so I was able to
spread the cost of my insurance premium over ten months. I had one
change to make after taking out the policy and found the after
sales service to be of a very high quality too.
Sophie Murphy
I had never claimed for an accident before now. When I contacted
Chill after a collision I had recently, I found them to be
Friendly, attentive and competent. The staff member I dealt with
explained the claim process to me and followed my claim through
until it was settled with our Insurers. Whilst dealing with
Chill.ie, I have found claiming for damages on my policy to be easy
and hassle-free.
Chris Dunne.
Just a quick word of appreciation for your very helpful service.
For someone who does not want to go through the pages of forms on
the internet I found your website very easy to navigate and a
breath of fresh air.
Denise Hamilton
I am writing in praise of a member of your team, one Jenny. I
contacted your office last week, and from the moment I heard her
friendly interested tone, I felt at ease. She made your company a
pleasure to deal with and made something I thought was problematic
into a mere triviality. You may rest assured; I will now have no
hesitation in recommending your company to anyone.
Sue Lynch
I would just like to give you some feedback on your staff. In
the past two days I urgently needed a letter of indemnity and my
home insurance policy modified to reflect the lenders requests. One
girl in particular, Aoife was superb. She arranged all of the
relevant documents and even went as far as faxing them to the
required people on my behalf, she kept in contact and was extremely
responsive. Thanks to her I am now in a position to draw down my
mortgage cheque. Could you please pass on my appreciation.
Aidan Mc Ardle
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